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Live Car Breaking

Privacy Policy

We respect privacy and your rights to control your personal data. We aim to be clear about the data we collect and why. Your data and privacy is sacred to us. We do not and will not sell your data to third parties.

The use of this website is subject to the terms of this privacy policy. If you do not agree to these terms then please do not use the web site.

Who Are We?

Livecarbr.com is the data controller in relation to the processing of the personal data you provide to us when using the web site.

If you have any questions regarding the use of your personal data then please email admin@livecarbreaking.com

How Do We Collect Your Personal Data?

We collect personal data from you through the website livecarbr.com. We collect information you voluntarily enter on the site in order to receive quotes for the car parts you require. Like most websites or mobile applications our servers log certain data automatically. We may, for example, collect information about the type of device you use to access the website such as the operating system, IP address, geographic location, as and browser type. This data is necessary for livecarbr.com to perform the sites basic functions in a secure way and speed up form filling. We also use “cookies” or similar technologies to capture log data. These are very small text files placed on your computer or device. We use session cookies which are valid until you close your browser or persistent cookies which remain until they are deleted. For example, we use cookies to remember you when you return to the site so we can provide you with access to previously saved quotes.

What Cookies Do We Use?

livecarbr.com uses cookies to help identify you from other users. The types of cookies we use are as follows:-

  • Indentification (persistent_login) – This helps to identify you when you visit us and how you navigate through the site.
  • Status (Remember) – This helps us to determine if you are logged into the site. Advertising – we use cookies to show adverts that might be relevant to you delivered by Google Adwords.
  • Analysis – this helps us to analyse how visitors use the site so we can identify ways to improve the overall user experience. We use Google Analytics for this.

3rd Party Cookies

The following service providers use cookies when you visit this site:-

What Personal Information Do We Collect

As well as details of the vehicle you drive and car parts you require, we also collect some personal information about you. This includes, your name, postcode (not the house number), email address and telephone number if provided. Some of this information is displayed to sellers listed on livecarbr.com so they can accurately send you quotes.

Your email address is required to ensure you can receive and view the car parts quotes but cannot be accessed by the sellers. If you choose to give a seller your email address over the phone or via the messaging system then you do so at your own risk.

Any messages sent between buyer and seller from the website will be stored for a maximum period of 13 months unless the account is closed sooner where it will then be removed immediately. It is important that message history is held for this length of time so should a dispute arise a result of an order being placed, there is record of communication between both parties.

If you make a purchase online from a seller listed on PartsGateway, we will then collect your full delivery address but not your payment details which you provide to either PayPal or SagePay. If you make a purchase with the seller over the phone then any information you give the seller is done so at your own risk so please check their own privacy policies prior to purchasing.

In order to provide this service to you and improve the experience, we may collect information about how you use the site, the pages viewed, the website from which you came and details of the quotes you receive. We endeavour to have the appropriate security measures in place to protect your personal information and we will ensure that we do not keep it for longer than is permitted by law.

We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.

If you are providing us with another person’s information you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.

How Do We Use Your Personal Information?

We use your personal information to:-

  • Send you a enquiry confirmation email
  • Send you a notification email when a seller has quoted you
  • Send a summary email of quotes you have received
  • If you make a purchase from the site online you will receive a feedback email from a 3rd party review site.
  • If you have provided a contact telephone number with your parts enquiries, some sellers may contact in order to clarify your part requirements or follow up quotes with a courtesy call. This is optional so If you do not want to receive phone calls from sellers then please do not enter your number.
  • Why do we process your personal information

We will only collect and process your personal information if you have given your consent for us to do so, for example, to receive quotes for car parts. We may use and process some of your personal information where we have legitimate business grounds for doing so.

To enable you to access the website, receive quotes and help process any transactions between the buyer and seller. To store any message history sent between buyer and seller so both parties can communicate effectively should any issues arise.

Who Do We Share Your Personal Information With

livecarbr.com does not sell personal information about it’s visitors. We only disclose your data to the following:-

  • Registered sellers we match who are most likely have the car parts you require
  • Payment Service providers such as SagePay or PayPal. In the event an order is placed, your name and delivery address will be sent to the relevant psp in order to complete the transaction..

Below is a list of the essential cookies that we use on the Site

What Adverts Do We Show On Your Site

Any adverts you see on the site are delivered by third party advertising companies. Such companies do not have any access to personal information such as name, mail address, email. In order to deliver relevant advertising, the third party advertiser may place a unique cookie on your web browser but this cookie does not collect personal information. You can block cookies by going into your browsers settings.

The advertisements that you see displayed on our site are delivered on our behalf by certain third party advertising companies. No information which identifies you, for example your name, address, email address or telephone number, is used to provide this advertising. In order to display advertising most likely to be relevant to you, these third party advertisers may place or recognise a unique cookie on your browser. This cookie does not collect personal information. By using the site, you are consenting to the use of these third party cookies for such purposes.

How Secure Is Our Site And What Steps Do We Take To Keep You Safe

Personal data security is very important to us so we use HTTPS to help keep personal information secure. We store the personal data you provide on computer systems that are in controlled facilities. We also ensure that our third-party data centre provide adequate security measures and make every effort to keep up to date with the latest security patches.

However, no data transmission over the internet can be guaranteed to be totally secure so any information you provide us, you do so at your own risk. By using our site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

When you request quotes for car parts, you can view your quotes online by entering your email address and postcode. Please note only the essential basic information is displayed by viewing quotes this way and not for example, your credit card details.

How Can You Amend Your Preferences

Any email communications we send you will include instructions to follow should you wish to either stop a parts enquiry or cancel your account.

Your Personal Data Rights And How To Contact Us

You will have the following rights:-

  • the right to ask us for a copy of the personal information we hold about you
  • the right to inform us of any changes to your personal information or inaccuracies
  • the right to stop us from using your personal information or restrict its use
  • the right to request that we move, copy or transfer your personal information
  • Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time
  • To exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact admin@livecarbreaking.com. If you are not satisfied with how we handle your personal information then you may be able to refer your complaint to the Information Commissioner’s Office.

How Long Do We Keep Your Personal Information?

All parts enquiry data will be erased 13 months after the enquiry was made. The same timeframe applies to any message history between buyer and seller. 13 months is the maximum warranty period a seller offers. We need to hold onto the data for this period so should an issue occur with an order which is within the warranty period, the buyer and seller both have access to the history.

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